Terms and Conditions

By becoming a customer of CrazyHeaders.com, you agree to be legally bound by these terms and conditions, including those terms and conditions incorporated by reference. CrazyHeaders.com reserves the right to modify these terms and conditions at any time by updating this page. You should visit this page periodically to review the Terms and Conditions, as they are binding to you.

Any reference made in these Terms and Conditions to products and services provided by CrazyHeaders.com shall include, but not be limited to, all text, images, photographs, designs, logos, graphics, Web sites, marketing materials, advertising as well as any other products or services now or in the future offered by CrazyHeaders.com.

Satisfaction Guarantee:
We work according to the design specifications completed by you during the order process and through email. 100% satisfaction guarantee entitles you to 1 free redraw if you are not completely satisfied with your first set of concepts and must be requested within 72 hours of receiving your order. It is your responsibility to make sure that the email address provided can receive emails from contact@crazyheaders.com  Free revisions entitles you to a maximum of 5 revisions unless otherwise granted by your project manager.

Initial Concepts & Revision requests shall be submitted via email to the provided email address. You are encouraged to provide all necessary feedback within the allotted number of revisions, as crazyheaders.com is under no obligation to make revisions beyond the number allotted for the specific product or service purchased. Upon the email notification, you have 5 calendar days to review the initial designs or provide feedback for revisions. If you fail to review designs and submit feedback within this 5-day period, Crazyheaders.com will assume that your project is complete and the project shall be deemed completed. Once a project is deemed completed, all design files are held for a period of no more then 10 days after which time crazyheaders.com will remove all completed files from its servers. Crazyheaders.com is under no obligation to hold completed files in storage. If after 10 days customer requests files, Crazyheaders.com is under no obligation to provide such files and there may be an additional charge to re-create the files after this 10 day period. Crazyheaders.com reserves the right, in its sole discretion, to terminate all or a portion of the Service, at any time, with or without notice. In the event of such termination, Crazyheaders.com will determine, in its sole discretion, whether you are entitled to any refund. Should you require additional revisions or services beyond the scope of the package purchased, you will be provided with a price list for such changes. Crazyheaders.com will make such revisions upon additional payment. Once a concept has been approved and/or once finals have been requested and/or delivered, no further changes can be made/requested. If further revisions are requested after final files have been requested and/or delivered, there will be an additional fee to continue revising and to again reformat the final files. Finals are only delivered for one concept. Additional concepts can be purchased for an additional fee.

Ownership of the final artwork becomes your property, once you approve the Final Design. Crazyheaders.com only retains the right to display the artwork in our portfolio, reseller portfolios and advertising materials. Your ownership rights under these Terms and Conditions are limited to the one Final Design selected only and not all delivered concepts. All concepts, comprehensives, modification, or other preliminary materials, which are not selected by Customer or are not included into the final delivery, remain the full property of Crazyheaders.com. Crazyheaders.com is not responsible for assuring the originality of any work delivered, and that it is your full responsibility to research all artwork/designs received before using it in any way. Furthermore, Crazyheaders.com is not responsible for any legal difficulty of any kind incurred by using any service purchased from us.

Trademarks and Service Marks
Crazyheaders.com shall have no obligation or duty to perform trademark, service mark or copyright searches or inquiries, or the like, in order to validate the propriety or legality of the Final Design. No trademarks or service marks in or to any Final Design are being conveyed under these Terms and Conditions. Additionally, any idea or material, including but not limited to, images, photographs, graphics, composites, sketches, drawings, text and illustrations supplied by you or Crazyheaders.com for inclusion, incorporation and/or addition into the design are your property, and you warrant that you have taken the necessary steps to acquire the permission of the legal copyright and/or trademark holder for the use thereof. You agree to indemnify Crazyheaders.com in the case that the supplied materials are found to be infringing on the copyright, trademark or intellectual property claims of the legal owner of this material

Refund Policy
Crazyheaders.com is committed to do our best to meet your expectation. You are entitled to a refund less an administration fee of $5 under the following conditions: You have requested the refund within 3 days of our sending the initial design concepts to you to review and have not given us instructions to redraw or to continue to work on revisions of the initial design concepts that have been sent to you.

Other Services & Refund Policy
All other service orders are Final. We do not under any circumstance offer any refunds on other services provided by Crazyheaders.com due to the excessive time that is spent by us designing & or developing these other services which include but are not limited to web design, banner design, business card design, logo design, stationary design, flyer design, brochure design and any other service listed under "other services" on our website. We provide our customers with every reasonable measure to ensure satisfaction, however, our refund policy is All Sales Are Final. 3 Revisions included with Identity package, banners, headers, logo, and favicon design services.